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the

thinking machine.

Conversational AI technology that solves customer problems on the phone.

​

(and works out of the box)

don't outsource your

customer service

Use Replicant to Solve Problems

and Scale Faster

Replicant is an AI voice technology that can be launched in a matter of days. It lets you offer high-touch customer service on the phone without hiring, offshoring, or adding complex technical infrastructure to your call center.

 

For growing companies, scaling customer service means scaling costs. It means more complexity, more hiring, more training, more managers, more mistakes, more headaches, and lower customer satisfaction.

 

Replicant uses a custom AI-powered conversation technology that can proactively solve common customer issues. Whenever Replicant hands off to an agent, it provides actionable data and context to help your agents provide the best service to your customers.  

zero wait time, anytime

Answer every call immediately, with no wait time for callers. Even during peak hours, unexpected spikes, or after hours. You'll never leave your customers hanging.

Anchor 1

your collective brain

Replicant collects data from every call to create a collective brain of customer problems and solutions.  Every call makes the Thinking Machine a bit smarter, ensuring customer service that only gets better.

a consistent experience

Replicant handles repetitive tasks flawlessly and cheerfully. Replicant greets customers with a warm, natural tone and follows an ever-improving call flow for a truly consistent customer service experience.

customer effort(less)

Provide a delightful experience to your customers. Replicant picks up immediately, troubleshoots and solves problems quickly. It can tee up a live agent for more complex and emotional problems.

hire at your own pace

Never worry about having enough agents—even as you grow your business. With Replicant, you can fluidly scale customer service, up or down, as you need it. This way, you can take more time to hire the best agents and retain them longer.

de-risk conversations

Real talk: even top agents make mistakes. Replicant knows how to follow an optimal call flow ensuring your customer service center stays compliant. Take fewer risks, feel less exposed, and avoid social media headaches.

stay open. 

24/7

Always be there for your customers whenever they need you. Respond to calls 24/7/365 and never disappoint a customer because you weren’t able to take the call.

know why they're calling

Understand your customer's true intent without using explicit keywords or rigid phone-trees . Use smart classification to route calls automatically, identify trends, and better understand your customer.

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